Nine Lives Vets


 Redbourn: 01582 793636            Harpenden: 01582 763265 

Join The Club!

Annual Booster


Vet & Nurse Consultations


Flea and Worming


On-line Booking of Appointments


Newsletter & Special Offers

Dogs £16.50, Cats £12.50 and Rabbits £6 per month

Become a Nine Lives Member!


With just a simple monthly direct debit you can spread the costs of your pet's annual vaccination


You can see the vet & nurse at Nine Lives as often as you need - only pay for treatment, no more consultation fees


The best flea & worming routine to suit your pet - we will help you remember and administer it


You will have the advantage of on-line booking of appointments, and our newsletter with great special offers


'Club rules' - the terms and conditions
Here to help you get the most from membership:

Booster Vaccination:

Included in your membership:

Your cat, dog or rabbit's routine vaccination. If your pet has got behind schedule, members can have have a re-starter course. Kittens can become members straight away, all their vaccines are included.


Not included in your membership:

The non-essential vaccines: Kennel cough, rabies and RHD2 . Puppy's start on our special puppy package - we'll talk about membership after 6 months.

Appointments

Included in your membership:

As a member you will no longer need to pay consultation fees. You can see the vet and nurse as often as you need, there are no limits to how often you can visit.

Not Included in your membership:

You will continue to pay for any treatment your pet needs. Medicines and surgery can be costly, we recommend you continue your pets insurance policy alongside your membership.

Appointments at any out of hours vets (such as Vets Now) or other vet practices are not included.

Flea & Worming

Included in your membership:

Every 3 months we will prepare your pet's flea and worming treatment, then remind you it is due. We will tailor the routine to match your pet's needs - you can choose any products

Not Included in your membership:

Seresto collars for pets travelling to Europe.

What about rabbits?

They don't need routine flea and worming, but we will remind you in spring to pop in for a nurse to apply a rearguard fly-strike prevention, included in your membership.

Ending the Membership:

If you need to end your pet's membership, its really simple - just cancel your direct debit, and / or let us know. We will not attempt to calculate any 'balancing' fees in either direction.

Nine Lives Membership Club - Terms & Conditions


Annual Vaccination

  • Included: annual booster for cats, dogs or rabbits, kitten or adult cat / dog re-starter courses

  • Not included: kennel cough, rabies, RHD2, lepto4 or any other non-core vaccines

Consultation Fees

  • Included: all consultation fees of vets and nurses

  • Not included: you still pay for treatment, surgery and procedures, please continue your normal pet insurance policy to cover the costs of these

Flea and Worming

  • Included: any flea and worm combination to suit your pet, supplied every 3 months. Rearguard fly strike protection for rabbits.

  • Not Included: sand-fly collars for travel to Europe

Direct Debits:

  • 1. The Nine Lives Membership Club is a rolling annual preventative healthcare programme. This is not an  insurance policy.

  • 2. Membership of the agreement is between you and Nine Lives Vets and is not transferable to another practice.

  • 3. Your memberships fees will be collected monthly by direct debit and we use Easy Direct Debits Limited to collect these payments on our behalf, your bank statement will show a payment to easy Direct Debits on behalf of Nine Lives Vets.

  • 4. Membership for each pet will renew automatically on the anniversary date your pet joined.

  • 5. We will tell you in advance, in writing of any change to your memberships fees on your renewal date.

  • 6. Of course your pet can still receive treatment outside the scope of Nine Lives Membership Club and this will be charged in accordance with the practice's normal fees.

  • 7. These Nine Lives Membership Club terms & conditions should be read in conjunction with any additional information including, but not limited to, literature provided by the practice detailing what is included in your membership and this literature forms part of these terms & conditions.

  • 8. A failed direct debit payment will be re-presented to your bank after 5-7 working days, if the second payment request fails a third and final payment request will be re-presented to your bank within 5-7 working days and if this payment request is unsuccessful your Nine Lives Membership Club will be cancelled automatically and your pet will no longer receive the associated benefits.

  • 9. Ending our agreement/cancelling your mandate; You can do this at anytime in writing, by email, by letter sent in the post or delivered by hand.

  • 10. No refunds will be made when your membership has been cancelled.

  • 11. Easy Direct Debits Limited and Nine Lives Vets will hold and use your personal data (as defined by the Data Protection Act 1988) for the purpose of administering your preventative healthcare plan.

  • 12. Both Nine Lives Vets and Easy Direct Debits Ltd may record, and monitor inbound/outbound calls for training purposes and these calls may also be referred to in relation to any further queries.

  • 13. We will take all reasonable precautions to secure the security of your data and will not share your data with anyone else unless there is a legal requirement for us to do so.

  • 14. You have the right to see your personal data, please note there may be a charge for this and if you have any queries about the data we hold, or how we use it, please write to either Nine Lives Vets or Easy Direct Debits Limited, 99 Holdenhurst Road, Bournemouth BH8 8DY.


Easy Direct Debits Limited is a company registered in England and Wales with company number 09633942 whose registered office is at Ebenezer House, 5a Poole Road, Bournemouth, BH2 5QJ